Welcome to Zeen Pret! We're here to make your shopping experience as smooth as possible. Below you'll find answers to the questions we receive most often. If you need further assistance, please don't hesitate to contact our customer support team.
1. What products does Zeen Pret offer?
Zeen Pret specializes in premium ladies' suiting, including stylish and high-quality women's fashion designed to combine elegance, comfort, and everyday wear.
2. How do I place an order?
Shopping with us is simple:
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Browse our collection.
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Select your preferred product.
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Add the item to your cart.
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Proceed to checkout.
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Complete your payment via Bank Transfer.
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Once your payment is verified, we will begin processing your order.
3. What payment methods do you accept?
Currently, we accept payments through Bank Transfer.
Payment instructions will be provided during the checkout process.
4. How long does it take to process an order?
Orders are processed within 1–2 Business Days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
5. How long does delivery take?
Estimated delivery times are:
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Pakistan: 2–5 Business Days
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International: 5–10 Business Days (where available)
Delivery times may vary depending on your location and courier operations.
6. Which courier service do you use?
We ship orders through Leopard Courier to ensure safe and reliable delivery.
In certain situations, we may use another trusted courier service if necessary.
7. Do you offer free shipping?
Yes.
We offer Free Shipping on all orders above PKR 5,000.
Shipping charges for orders below this amount are calculated during checkout.
8. Can I return my order?
Yes.
You may request a return within 7 days of receiving your order, provided the item is unused, unworn, and returned with its original tags and packaging.
Please review our Refund Policy for complete details.
9. Can I exchange a product?
Yes.
We offer exchanges within 7 days of delivery for eligible items that are:
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Unused
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Unwashed
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In their original condition
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Returned with original tags and packaging
Exchanges are subject to product availability.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
To help us resolve your issue quickly, please provide:
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Your Order Number
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Clear photographs of the product
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A brief description of the issue
Our support team will review your request and arrange an appropriate resolution.
11. Can I cancel my order?
Orders may only be cancelled before they have been processed or dispatched.
If your order has already been shipped, it will be subject to our Return and Refund Policy.
12. Will the product colors match exactly what I see online?
We make every effort to display product colors as accurately as possible.
However, slight variations may occur due to screen settings, lighting, photography, or device displays.
13. How can I contact Zeen Pret?
We're always happy to help.
Website: https://zeenpret.com
Email: arfatzeen@gmail.com
Phone: +92 300 0878890
14. Is my personal information secure?
Yes.
Your privacy is important to us. We use appropriate security measures to protect your personal information and process it in accordance with our Privacy Policy.
15. Do I need an account to place an order?
No.
You may be able to place an order as a guest, depending on the checkout options available. Creating an account can make future purchases faster and allows you to manage your order information more easily.
16. I have another question. How can I get help?
If you couldn't find the answer you were looking for, our customer support team is here to assist you.
Zeen Pret
Website: https://zeenpret.com
Email: arfatzeen@gmail.com
Phone: +92 300 0878890
We aim to respond to all customer inquiries as quickly as possible and ensure you have a pleasant shopping experience.