At Zeen Pret, customer satisfaction is our priority. We take pride in offering premium ladies' suiting and strive to ensure every order meets our quality standards. If you are not completely satisfied with your purchase, please review our Refund Policy below.
By placing an order on https://zeenpret.com, you agree to the terms outlined in this policy.
1. Return Eligibility
You may request a return within 7 days of receiving your order.
To qualify for a return, the item must:
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Be unused, unwashed, and unworn.
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Be in its original condition.
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Have all original tags, labels, and packaging intact.
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Be accompanied by proof of purchase or order confirmation.
Returns that do not meet these conditions may not be accepted.
2. Exchange Policy
We offer exchanges within 7 days of delivery for eligible items.
To qualify for an exchange:
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The product must be unused and in its original condition.
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All original tags and packaging must remain intact.
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The requested replacement product must be available in stock.
If the requested item is unavailable, we may offer a suitable alternative or process a refund where applicable.
3. Non-Returnable Items
The following items are not eligible for return or refund unless they are received damaged or incorrect:
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Sale or clearance items.
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Customized or altered products.
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Products that have been used, washed, or damaged after delivery.
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Items returned without original tags or packaging.
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Gift cards or promotional vouchers (if applicable).
4. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number.
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Clear photographs of the product.
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Photographs of the packaging (if applicable).
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A brief description of the issue.
Once your claim has been reviewed and approved, we will arrange a replacement, exchange, or refund as appropriate.
5. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed through the original payment method where applicable or by another mutually agreed method.
Please allow 5–10 business days for the refund to be completed after approval.
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
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A damaged product.
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A defective product.
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An incorrect item sent by Zeen Pret.
We recommend using a trackable courier service, as we cannot be responsible for returned parcels that are lost or damaged during transit.
7. Order Cancellation
Orders may be cancelled only before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the return procedure outlined in this policy.
8. Refund Exceptions
Refunds may not be approved if:
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The return request is made after the 7-day return period.
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The product has been used, washed, altered, or damaged by the customer.
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Original tags, labels, or packaging are missing.
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Proof of purchase cannot be provided.
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The returned product does not meet our return eligibility requirements.
9. Processing & Delivery Information
For your convenience:
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Order Processing Time: 1–2 Business Days
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Pakistan Delivery Time: 2–5 Business Days
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International Delivery: 5–10 Business Days
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Shipping Partner: Leopard Courier
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Free Shipping: Available on orders above PKR 5,000
10. Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Zeen Pret
Website: https://zeenpret.com
Email: arfatzeen@gmail.com
Phone: +92 300 0878890
Country: Pakistan
Our customer support team is committed to resolving your concerns as quickly and fairly as possible.